1. All of our Wuhan HAE Laser Marking machine, inkjet coder and Printers will be fully-checked by our quality control department before the shipment. We guarantee all of our laser machines have a one-year warranty (quick-wear parts not included).
2.Training details: operation principles, system and structure, safety and maintenance, software, the processing technique, and so on.
3. Numerous feedback from our clients have proven that our laser machines are stable in performance with rare malfunction. However, we would like to handle it as follows once malfunction occurs:
a.We guarantee that we will give you a clear reply within 24 hours.
b. Customer service staff will assist and guide you to analyze the malfunction in order to locate the cause.
c. If the malfunction is caused by improper operation on software and other soft faults, we will help solve the problem on line.
d.We will offer plenty of online supports, just like detailed technical and installation instructions by email,video, telephone.